Lifetime Warranty & Return Policy
Once you purchased an Osight, the local service centers will honor your LIFETIME WARRANTY for your purchase. If your Osight product (including its structure, built-in battery, LED, or lens) ever experiences any issues, we promise to take care of it. If we are unable to repair your product, we will promptly replace it with a product in perfect working condition, which will be of equal or better physical condition.
Claim your Lifetime Warranty Click here
FULLY TRANSFERABLE
ZERO PAPERWORK
ZERO EXPIRATION
ZERO FEES
What’s Covered:
✔️ Defects in materials or workmanship under normal use
What’s Not Covered:
❌ Loss, theft, deliberate damage, or cosmetic wear and tear
Please check the below sheet for more product warranty details:
| Item | Warranty |
| Optics | Lifetime Warranty |
| Charging Cover, Adapter Plate | 2-Year Warranty |
| Charging Cable | 1-Year Warranty |
| Screws, Lanyard, Tool, Cleaning Cloth, etc | No Warranty |
How to Claim Your Lifetime Warranty
Step 1: Submit Your Warranty Claim
● Click on the Lifetime Warranty Claim link: Warranty and Repair - Osight
● Select the retailer where you purchased the product.
● Fill out the form with:
● Contact information
● Product serial number
● Current shipping address
● Reason for replacement
● Brief description of the issue
● A photo of the defective product
● Enter the verification code and submit
Step 2: Claim Approval & Return Instructions
● After approval, we will send you the return instructions via email.
Step 3: Return the Product
● Ship the defective product back to us.
● For purchases made within 90 days, we will provide a prepaid shipping label.
● For purchases made after 90 days, you are responsible for return shipping costs.
Step 4: Product Verification & Replacement
● Once we receive the returned product and confirm the issue, we will repair or replace it at no cost to you.
● We will cover the shipping cost when sending the replacement product back to you, as well as any repair fees.
30-Day Money Back
You can return your order for any reason within 30 days of receiving it.
Return Conditions:
● Items must be unused, in new condition, and in original packaging.
● Free or promotional items must be returned with the original item for a full refund.
How It Works
1. Request a refund or replacement—we’ll provide a prepaid return label.
2. Once we receive your return, we’ll process your refund or replacement:
● Refunds: Issued to your original payment method within 1-3 business days.
● Replacements: A new product will be shipped within 2 business days.
Third-Party Purchases:
● If you purchased from a third-party platform within 30 days, please contact the seller for returns.
● If you can't reach the seller, contact us for assistance.
At Osight, we are dedicated to delivering exceptional products and services. If you have any questions, contact us at cs@osight.com—we’re happy to help!
We Listen. We Innovate. We Guarantee-For Life
