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At Osight, we always care about your experience as a customer and want to ensure you have no concerns regarding after-sales service. We sincerely make the following important promise:
If you purchased an Osight® product from the USA, the local service centers will honor your LIFETIME WARRANTY for your purchase. If your Osight product (including its structure, built-in battery, LED, or lens) ever experiences any issues, we promise to take care of it. If we are unable to repair your product, we will promptly replace it with a product in perfect working condition, which will be of equal or better physical condition. If your purchase is a limited or discontinued edition of Osight product, we will replace it with another Osight product of the same or higher value.
We will warrant all Osight products that exhibit any defects in material and workmanship under normal use. However, please note that this LIFETIME WARRANTY does not cover loss, theft, deliberate damage, or cosmetic damage.
Please check the below sheet for more product warranty details:
30-day Returns
You have the flexibility to return your order for any reason within 30 days from the date of receipt. To qualify for a return, please ensure that the items are in new condition, unworn, and in their original packaging. Upon requesting a refund or replacement, we will provide you with a return label at no additional cost. Kindly note that free or promotional items must be returned along with the original item in order to receive a full refund.
Upon receiving your return, we will initiate the refund or replacement process, and the credited amount will be automatically applied to your original payment method. It may take 1-3 working days for the refund to reflect on your bank statements. The new product will be shipped within 2 business days.
For items purchased from third-party platforms within the last 30 days, we recommend reaching out to the original seller for assistance. If you fail to get contact with the original seller, contact us.
Outside 30-day Return
For purchases outside 30 days, if you require a warranty, you will need to cover the shipping cost to return the item back to us and Osight will be responsible for the shipping cost when the item is sent back to you and all repair fee.
At Osight, we are dedicated to delivering exceptional products and services to our customers. If you have any questions or suggestions regarding our services, please don't hesitate to contact our customer service. You can send us an email at cs@osight.com. We will make every effort to provide you with the assistance you need.