FAQs
About Us
Osight and Olight are completely independent sister brands. While both belong to the same parent company of Olight Group, they have distinct differences in brand positioning, product focus, and operational systems. Osight specializes in firearm aiming devices, while Olight focuses on mobile lighting products. We look forward to delivering more innovative and high-quality products through our independent growth. Stay tuned!
Our headquarters is in Chandler, Arizona, USA. Currently, we operate primarily online through our official website and authorized partners, without physical retail stores.
Products & Warranty
We offer red dot optics and accessories designed for performance, innovation, and reliability.
Yes, all our optics come with a lifetime warranty that covers defects in materials and workmanship under normal use. This warranty includes structural components, LEDs, lenses, and built-in batteries. However, it excludes coverage for loss, theft, misuse, deliberate damage, or normal cosmetic wear and tear. Additionally, accessories such as cables, screws, and cleaning cloths have limited or no warranty.
Warranty claims are submitted through our website Warranty and Repair - Osight with product details, a description of the issue, and photos. Our team reviews and processes the claim promptly.
Ordering & Payment
Orders can be placed on our official website. We accept major credit cards, PayPal, and other secure payment methods.
Orders can be modified or canceled if they have not yet shipped. Customers should contact us promptly for assistance.
Shipping & Delivery
We use trusted carriers like USPS, UPS, and FedEx. Free shipping is available for orders over a certain amount, which is clearly displayed during checkout.
Yes, tracking information is emailed once the order ships.
Within 90 days of purchase, we provide prepaid shipping labels for returns. After 90 days, customers pay to return the product, but we cover shipping for the repaired or replacement item